Customer Service
Domestic Shipping
Most orders are shipped via UPS ground or United States Postal Service (USPS) Priority Mail. Orders are generally processed and shipped within 1-7 businesses days. Shipping to Hawaii, Alaska and the U.S. territories must ship USPS Priority Mail and require extra time.
International Shipping
International orders ship via DHL or U.S. Postal Service unless otherwise specified.
Taxes and Duties may be due for international customers and are not included in our pricing.
Returns
Most unopened items are returnable within 30 days with receipt. Please note that custom orders, prints, and Vintage items are non-returnable unless damaged in shipping.
Refunds will be issued to the original payment method 5-7 business days after the returned order is received. The buyer is responsible for return shipping charges, but we may offer to pay for return shipping for certain orders. In the case of domestic return labels issued by us, initial shipping costs will be non-refundable.
Please use our contact form or contact shopmanager@sydmead.net with questions or concerns.